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What should you do when your Reno home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family members – against the various risks you may experience, like theft, fire, and flooding. Although your home may be ready, that doesn’t mean you are. Do you understand what to do if your Reno home alarm system goes off? The blaring of an alarm is often startling, disorienting, and might provoke panic. Your best option is to stay composed and follow these simple guidelines.

Steps to Take Whenever Your Home Alarm System In Reno Sounds

You never want to be in this situation, but it’s also the reason why you ordered a home alarm system from the outset. You’re roused from a deep sleep with the telltale blaring of an alarm after one of your sensors has been activated. So what should you do?

  1. Don’t panic. This is simple to say but harder to accomplish when your home security alarm is ringing loudly, and your pulse is racing. But keeping a cool head is the most effective way to appraise the situation. Avoid the temptation of trying to handle the emergency yourself instead permit your monitoring professionals and first responders to carry out their job.
  2. Attend to your family members. Your priority should be your family members and leading them to safety. In the event of a burglary, this might include going to a designated safe zone as far away from entry points as possible. The trespasser was probably already scared off by the alarm, but it’s always smart to be extra cautious. If there’s fumes or a fire, please exit your home without delay.
  3. Grab your smartphone. Most individuals keep their smartphones with them all the time these days, but you could fail to take it during an urgent situation. It’s a good thing to have. You’ll be able to stay connected with your monitoring professionals and receive updates through your home security app.

Connect With Your Round-the-clock Monitoring Team

Any time your home alarm system in Reno goes off, your round-the-clock monitoring professionals will act immediately. Their first move is to confirm your alarm, and that involves reaching out to you. The protocol they abide by is based on the sort of emergency. For instance, if the emergency is due to a medical situation, one attempt will be made to get in touch with you before first responders are deployed. In the event of a break-in - the most frequent sort of event - a monitoring agent will follow these procedures to get in touch with you:

  • An attempt will be made to contact you using the command hub. You will generally be asked for a passcode.
  • If that attempt doesn’t result in a response, a call is attempted to your principal contact number.
  • A second number or your first contact person is attempted next.
  • If you still can’t be reached, nearby police officers are deployed.
  • Your monitoring specialists will attempt to reach you again after the proper authorities are contacted.

If you're not able to converse with the monitoring team, that’s OK. Help will still be dispatched even if you're unable to verify the emergency.

Get prepared for any emergency with a Vivint home alarm system in Reno

Stay ready for any situation with a contemporary home alarm system in Reno from Vivint. Contact (775) 259-9515 to begin customizing your property’s defense today.